Lake View Psychotherapy - CONCIERGE RECOVERY CARE

Lake View Online     
E-Recovery Sessions
Help Within Your Reach
Many people are helped online, especially those who are not able to afford traditional therapy sessions, do not have a desire to go to a therapy office, do not want to make a full commitment to therapy, or do not wish to make sensitive disclosures and discuss difficult topics in a face-to-face session.  Our technological age has enabled us to bring the therapy session to you, at your convenience.

Internet, online, or e-therapy is conducted with a range of methods, which have become increasingly popular and accepted in recent years. These services include scheduled electronic “chat” sessions which consist of real time information exchanged via a computer keyboard, structured email exchanges, and group online “chat” sessions that are accessible only to approved members of the group, or open chat sessions moderated by a therapist.  Numerous online self-help groups for various mental and physical health conditions are popular as well.   While health care researchers are exploring the efficacy of these interventions and services, as they have not all been subjected to the rigors of scientific research, thousands of people report having benefitted from utilizing help on the internet.

Our Services

Our services are therapeutic in nature, however differ somewhat from our traditional psychotherapy services.  We offer guidance and support for issues and stresses that do not require more formal clinical interventions.  We are unable to offer online assistance for those who are in any type of life-threatening crisis, in need of hospitalization, or are suicidal. 
Online sessions are primarily aimed at helping you:
    Feel less alone with your issues
    Clarify your feelings, stresses, and problems
    Seek alternate solutions
    Understand the recovery process
    Improve your relationships  
    Consider new methods of coping
    Create concrete plans for change
    Get support to make decisions and take action
    Gain an understanding of obstacles to growth and happiness
Furthermore, we do not conduct thorough psychiatric diagnostic processes with online help, and will not assign you a formal psychiatric diagnosis.  This is because e-sessions have inherent limitations that prevent an accurate and valid diagnostic process.  You will not receive advocacy services or medication recommendations.  You may be referred for other/additional clinical or medical services, either within our psychotherapy practice or to another facility or health care provider.  Clinical notes will be kept that briefly summarize your e-sessions.
If you are currently treated by a therapist, psychologist, or psychiatrist, we recommend you inform them of your participation in Lake View Online. It is your responsibility to notify them if you choose to do so.
Your Medical Record

When you decide to participate in Lake View Online, we ask you to provide some personal information. All patients complete the same personal history forms at initial registration, whether they are provided services in the office or through Lake View Online.  You will also be requested to consent to services and make payment arrangements prior to the beginning of e-recovery sessions.
All Lake View Online patients have a medical records that are kept in our Lake View Psychotherapy office, and managed just as our other medical records are maintained.  
We will not use your personal information in a manner different than the purpose for which it was collected.  Information contained in your medical record is well protected, physically and legally.  NO information will be disclosed without your expressed written consent.  We abide by and are in full compliance with all Virginia Board of Health Professions and HIPPA national guidelines governing management and confidentiality of mental health/medical records.
You can decline to submit personal information prior to the delivery of any of our services, in which case Lake View Online may not be able to provide services to you.

Information Security
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.
We restrict access to your personal information to Lake View Psychotherapy employees.  Our employees are bound by confidentiality laws and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

Fees for E-Services
Lake View Online does not file insurance for payment of services.  Instead, we offer very affordable options.   We are willing to negotiate reasonable fees, which are typically comparable with the expense you may bear with many insurance plans.

In general, these are the basic services and fees:

  • Initial Consultation (35 min)     $55.00
  • E-Recovery Sessions (20 min)   $40.00
  • E-Recovery Sessions (30 min)   $50.00
It is our policy to make all financial arrangements prior to the start of Lake View Online sessions.  You can call our main office at (757) 552-0884 to discuss all fee and payment options.  We gladly accept credit cards, debit cards, and cash/checks.
You will not receive a bill or invoice for services, unless you request it from our main office.  Your credit card transaction will reflect a payment to Lake View Psychotherapy.

Insurance Coverage
Insurance benefits for traditional therapy and counseling services vary from one health insurance company to another and from plan to plan, but generally, insurers do not cover the cost of e-therapy or e-consultation services provided online or by phone.


Getting Started
You may call our office if you have additional questions or need more information about Lake View Online.  If you wish to schedule your first E-Recovery Session, our office manager, Jeanette Whitehurst, will be happy to help you schedule a day and time.  Ms. Whitehurst will help match you with one of our clinical staff.
Ms. Whitehurst will discuss payment terms with you and assist you with completing registration forms.

We welcome you to Lake View Psychotherapy!!

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